Frequently Asked Questions
Question: I have found a puppy I like and I'm ready to purchase him/her! What is the next step?
Answer: If the puppy has a Buy Now PayPal button located with his/her information, he/she is most likely available; please call to verify prior to purchase! We do our very best to keep the website up to date, but we are occasionally away from our computer when a family places a deposit, so it's always best to verify through text, phone call, or email. Once you verify that your puppy of choice is available, you can click the Buy Now PayPal button and PayPal will step you through the purchasing process - even if you don't have a PayPal account! If you don't see a PayPal button located with the puppy's information, please call 417-293-6061 to check availability.
Question: I have used PayPal to place my deposit or pay in full for my puppy of choice. What happens next?
Answer: Once your payment has been received, you will receive an e-mail, text, or phone call from us to verify that we have received your payment. We will then update our website with your last name and state of residence, mark your puppy as reserved, and remove the PayPal button. You will also receive an email containing our purchase agreement. You need to print this purchase agreement, read over it, initial and sign the appropriate places, scan it back in to your computer and e-mail it back to us within 24 hours to activate your health guarantee. If your Boxer puppy needs a ride to your home, we have ground delivery services available directly to your address and we have two different carriers that we consistently use for this service. We can book your delivery quickly and easily for you. If your Boxer puppy needs to fly home, it is your responsibility to schedule a flight into St Louis, MO, on a Monday or Wednesday of each week to take possession of your puppy and fly home with him/her in the cabin with you. If you are within driving distance and plan to pick your puppy up in person, we will discuss a meeting place and time that works for everyone. Dachshunds are not a snub-nosed breed, so flights are much easier to obtain for them than for the Boxer babies. If you purchase one of our Dachshund babies, you can choose which delivery/pick-up option works best for you and we will assist in making those arrangements. Once your puppy is close to eight weeks of age (or if your puppy is already over eight weeks of age), we will schedule his/her final vet exam and have his/her health certificate issued. We will then call, text, or email you with the results of the final vet exam. We prefer the balance payment to be made in cash upon pick-up when you are able to meet in person. If you must utilize a flight or ground delivery, PayPal continues to be our preferred method of payment and they charge a 3% fee for using their service. This sounds like a lot, but we work really hard to make your experience as simple as possible! If you have any questions along the way, please don't hesitate to ask! We are nearly always available by phone at 417-293-6061!
Question: What is included in the purchase price?
Answer: The purchase price of each Boxer puppy includes his/her limited AKC registration application, a three generation puppy pedigree from the AKC, a record of the vaccinations and de-wormings that each puppy has received, a vet check, his/her health certificate, and our one year health guarantee. The purchase price of each Dachshund puppy includes his/her limited registration with either AKC, APRI, or UAB depending upon who the parents are, a record of vaccinations/dewormings that each puppy has received, a vet check, his/her health certificate, and our one year health guarantee.
Question: What brand of food is my puppy currently eating?
Answer: We currently feed NutriSource Large Breed Puppy to our Boxer babies and NutriSource Small and Medium Breed Puppy to our Dachshund babies. Visit our Care and Nutrition page for more details. If you decide to switch brands, please do so as slowly as possible to help prevent stomach upset. We recommend that you go ahead and order a small bag of NutriSource to mix in with your brand of choice - this will help your puppy transition more easily to your home.
For Our Boxer Babies:
For Our Dachshund Babies:
Question: What is required of me once I bring my puppy home?
Answer: You will receive a purchase agreement that has the outline of everything that is expected of you once you purchase one of our puppies. You will need to schedule a vet appointment for your new puppy within 72 hours of receiving him/her! If any abnormality is found that is different than what our vet found, we will need to see the documentation from your vet - you can scan it in and email it to us. If your vet agrees with our vet as to the health of your puppy, no further documentation is necessary, but we would appreciate an e-mail from you stating that you took your puppy to the vet and he/she was found to be healthy.
Make sure your puppy is eating and drinking! If your puppy is stressed and will not eat the dry food, please try letting the dry food soak in warm water for a bit and/or add canned puppy food to the dry food to see if he/she will eat.
Puppy obedience classes are very helpful in training your newest family member. We cannot stress enough how important consistent training is! Please schedule your puppy for training classes once he/she is complete on vaccinations (usually around 16 weeks of age). We cannot make you take this step, but we want to stress how crucial this can be to the happiness of your family as a whole! A well trained dog is a well loved dog and is an absolute JOY to be around!